Frequently asked questions
What are your pieces made of?
Our pieces are made with 18k gold-plated stainless steel or silver stainless steel, depending on the style. Designs also include charms, beads, freshwater pearls, shells, or other decorative details.
Are your pieces tarnish-resistant?
Yes, our stainless steel pieces are made to be tarnish-resistant and durable for everyday wear. Gold-plated pieces should still be cared for gently to help preserve their finish.
Can i wear my jewelry in the water?
Our pieces are water-resistant, but we recommend avoiding long exposure to salt water, pools, hot tubs, perfumes, lotions, and harsh chemicals to keep them looking their best.
What is the return policy?
All purchases are final sale. That said, there are always exceptions. Please reach out to our team with any concerns.
When will my order ship?
All our pieces are handmade to order, so please allow processing time before your order ships. Shipping timelines may vary depending on order volume, launches, markets, or restocks.
Where are your products manufactured?
C H R M D is based in the Toronto/GTA. All our pieces are curated and built by hand.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.